U.S. Privacy Notice

We want you to feel comfortable using our website.

Last modified: 03/11/2025 

• A Nelson & Co (“We”) understand that you may have concerns over what data we collect about you and the purposes for which we use it. We want you to feel comfortable using our website without having to worry about your privacy. 

• At Nelsons, we are deeply committed to protecting your privacy, which is why we have set out this Privacy Notice describing the information we collect and what may happen to that information. By doing this we hope to address any concerns you may have about sending us your personal details. 

• This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.nelsons.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. 

• If you are a California consumer, please click in the footer to review Nelsons’ CCPA-specific Privacy Notice. 

Key Summary 

• We take great care of your (or your family’s) health details, if you provide us with this information. In case you have any concerns, please be aware that if you send us sensitive information by any of our social media channels (like Twitter, Facebook or Instagram), we cannot guarantee they will keep your personal data as secure as we do. Instead, we recommend you to contact us by email at: dataprotectionofficer@nelsons.com. 

• We use cookies to collect statistical data which helps us to understand clients’ needs and provide a better service. Please see our Cookies policy in the footer for more information. 

• We process your personal data to: 

• To present our Website and its contents to you; 

• Provide you with information, products or services that you request from us; 

• Carry out our obligations arising from any contracts entered into between you and us; 

• Send you information about our products or services that we believe it will be of your interest, if you consent to us doing so; 

• Allow you to participate in interactive features of our service, when you choose to do so; 

• Deal with a competition or prize draw you have entered into; 

• Carry out research if you have responded to one of our surveys; 

• Ensure that content from our website is presented in the most effective manner for you and for your computer; 

• To generate public relations, if you are a journalist or social media influencer; 

• To notify you about changes to our service; and 

• To comply with a legal or regulatory obligation. 

This Privacy Notice explains in detail what data we process, why, how it is legal and your rights. 

 

About Us and this Privacy Notice 

• This Privacy Notice is provided by Nelsons, which is a trading name of A Nelson & Co Limited (or “we” or “us”). This Privacy Notice applies to website users, customers, Nelsons’ patients, suppliers, participants who enter into competitions or respond to surveys, journalists and social media influencers. 

• We are responsible for looking after the personal data you give to us, and take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights. 

• If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

• This Privacy Policy applies to information we collect: 

• On this Website. 

• In email, text, and other electronic messages between you and this Website. 

• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website. 

• This Privacy Policy does not apply to information collected by: 

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or 

• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website. 

 

 

HOW TO CONTACT US 

• If you need to contact us about this Privacy Notice, please use the details set out below. 

• We have a Data Protection Officer who is responsible for overseeing questions in relation to this Privacy Notice. You can contact them using the details below. 

• Address: Nelsons, 21 High Street #302, North Andover, MA 01845. 

• Telephone number: 800-319-9151. 

• Email: dataprotectionofficer@nelsons.com. 

• If you would like this Privacy Notice in another format (for example: audio, large print, braille), please contact us. 

CHANGES TO THIS PRIVACY NOTICE 

• The Privacy Notice will be provided to you when you provide personal data to us for any reason and the latest version can always be found in our website footer. 

• We may change this Privacy Notice from time to time. We will alert you by posting a notice on our website when changes are made. 

• Current version: 03/11/25 

USEFUL WORDS & PHRASES 

Please familiarize yourself with the following words and phrases, as they have particular meanings and are used throughout this Privacy Notice: 

• Controller - This means any person who determines the purposes for which, and the manner in which, any personal data is processed. 

• Data subject - The person to whom the personal data relates. 

• Personal data - This means any information from which a living individual can be identified. This will include information such as telephone numbers, names, addresses, e-mail addresses, photographs and voice recordings. It will also include expressions of opinion and indications of intentions about data subjects (and their own expressions of opinion/intentions). It will also cover information which on its own does not identify someone but which would identify them if put together with other information which we have or are likely to have in the future. 

• Processing - This covers virtually anything anyone can do with personal data, including: 

• obtaining, recording, retrieving, consulting or holding it; 

• organizing, adapting or altering it; 

• disclosing, disseminating or otherwise making it available; and 

• aligning, blocking, erasing or destroying it. 

• Processor - This means any person who processes the personal data on behalf of the controller. 

• Special categories of data - This means any information relating to: 

• racial or ethnic origin; 

• political opinions; 

• religious beliefs or beliefs of a similar nature; 

• trade union membership; 

• physical health, mental health or condition(s) or diagnoses; 

• sexual life; or 

• genetic data or biometric data for the purpose of uniquely identifying you. 

• You - a living individual including users and people (and any other relevant person to whom this privacy policy applies) about whom the personal data is processed. 

WHAT PERSONAL DATA DO WE COLLECT? 

We collect several types of information from the following information from and about users of our Website, including the following: 

 

PERSONAL INFORMATION 

• Information by which you may be personally identified, such as name, postal address, credit card details, payment and sales history, e-mail address, telephone number, occupation and if relevant fax number (“Personal Information”). 

• If you are a journalist/social media influencer in addition to the above, we also collect the following information: your place of work, interests, online presence and content displayed across your social media channels. 

• We will collect this information: 

• Directly from you when you provide it to us. 

• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies. 

 

INFORMATION YOU PROVIDE TO US 

 The information we collect on or through our Website may include: 

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information if you enter a contest or promotion sponsored by us, and when you report a problem with our Website. 

• Records and copies of your correspondence (including email addresses), if you contact us. 

• Your responses to surveys that we might ask you to complete for research purposes. 

• You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. 

 

INFORMATION COLLECTED THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

• Details of your visits to our Website, including traffic data, location data, weblogs, and other communication data and the resources that you access and use on the Website. 

• Information about your computer and internet connection, including your IP address, operating system, and browser type. 

The technologies we use for this automatic data collection may include: 

• Cookies (or browser cookies). We use cookies to collect statistical data, for example IP addresses of those who visit our website. Please see our Cookies Policy in the footer for more information. 

If you fail to provide personal data 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

Why do we process your personal data? 

We use your personal data for the following purposes listed in this section. We are allowed to do so on certain legal bases (please see section ‘How is processing your data lawful’ for further detail). 

• When you contact us for any reason; 

• When you register to use our website; 

• When you place an order with us; 

• When you subscribe to any of our services; 

• To present our Website and its contents to you; 

• To provide you with information, products or services that you request from us; 

• To carry out our obligations arising from any contracts entered into between you and us; 

• To send you information about our products or services that we believe it will be of your interest, if you consent us to do so; 

• To allow you to participate in interactive features of our service, when you choose to do so; 

• To deal with a competition or prize draw you have entered into; 

• To carry out research if you have responded to one of our surveys; 

• To ensure that content from our website is presented in the most effective manner for you and for your computer; 

• When you report a problem with our website; 

• To generate public relations, if you are a journalist or social media influencer; 

• To notify you about changes to our service; and 

• To comply with a legal or regulatory obligation. 

Cookies 

We use cookies to understand the performance of our website, or for research or statistical purposes. Please see our Cookies Policy in the footer for more information. We will also provide members of our group and any associated companies and marketing partners with aggregate information about our users (for example, we will inform them that 500 men aged under 30 have clicked on a particular link on any given day). We will also use such aggregate information to help members of our group, associated companies and marketing partners reach the kind of audience they want to target (for example, women in the 10101 zip code). 

How is processing your personal data lawful? 

We are allowed to process your personal data for the following reasons and on the following legal bases: 

LEGITIMATE INTERESTS 

• We are permitted to process your personal data if it is based on our “legitimate interests,” i.e., we have good, sensible, practical reasons for processing your personal data which is in the interests of Nelsons. We have a legitimate interest in carrying out marketing activities and we will only do so if you consent or in certain circumstances permitted by law according to your expectations. We have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible. Below explains the personal data processed on this basis. 

ANALYTIC DATA 

• We have an interest in understanding the performance of our website, to improve the way it is presented and improve customers’ services managed through the website. 

• We have an interest in gaining a better knowledge on our customers’ interests so we can display targeted advertising. 

• You can object to processing that we carry out on the grounds of legitimate interests. See the section headed “Your Rights” to find out how. 

CONTRACT 

• Sometimes we want to use your personal data in a way that is entirely optional for you, such as to send you our promotions and news. On these occasions, we will ask for your consent to use your information. You can withdraw this consent at any time. 

LEGAL OBLIGATION 

• We are subject to legal obligations to process your personal data for the purposes of complying with applicable regulatory, accounting and financial rules, health and safety and to make mandatory disclosures to government bodies and law enforcements. 

CONSENT 

• Sometimes we want to use your personal data in a way that is entirely optional for you, such as to send you our promotions and news. On these occasions, we will ask for your consent to use your information. You can withdraw this consent at any time. 

SPECIAL CATEGORIES OF DATA 

• Data manifestly made public - Although this sounds like your data is “in the public domain”, it does not mean such thing. When you voluntarily provide Nelsons with data related to your (or those who are under your care) health, in order for us to deal with your concerns or enquiries, as you are providing this information to those professionals/ employees/ members of our organization who needs to deal with your enquiry (as opposed to a singular person who is under a duty of secrecy, for example a doctor). If you do so, it is considered that you are making this data sufficiently public in a way that you allow us to deal with your enquiry. Such data will only be processed by the departments who need to know, in order to deal with your request. 

• Health care services - If we need to process your data to provide you with health care services, pursuant to a contract with one of our health professionals, who is subject to confidentiality. 

• Consent - You have given your explicit consent for us to process your (or those who are under your care) health conditions’ data to provide you with a service. You can withdraw this consent at any time. 

• Legal claims - We need to process your personal data if, we are required to process your personal data to defend or establish a legal claim. 

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

Who will have access to your personal data? 

Below lists some of our key service providers that act as our processors who, if necessary, will have access to your personal data. 

 

DISCLOSURE OF YOUR INFORMATION 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. 

We may disclose personal information that we collect or you provide as described in this privacy policy: 

• To our subsidiaries and affiliates. 

• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. 

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Nelson's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Nelson’s about our Website users is among the assets transferred. 

• To fulfill the purpose for which you provide it.  

• For any other purpose disclosed by us when you provide the information. 

• With your consent. 

We may also disclose your personal information: 

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 

• To enforce or apply our terms of use in the footer and other relevant agreements. 

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Nelson’s, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

 

WHO INFORMATION IS SHARED WITH 

• Analytics agencies, including Google Analytics which is shared in aggregate only 

 

HOW WE KEEP YOUR PERSONAL DATA SECURE 

We strive to implement appropriate technical and organizational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognized industry practices for protecting our IT environment and physical facilities. 

For example: 

• information you provide to us is stored on secure servers; 

• payment transactions are encrypted using SSL technology; 

• we use encryption to further protect your data. 

If you want to know more about how data is transferred, please contact us using the details in the section above. 

Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our website, and any transmission is at your own risk. 

 

WHEN WILL WE DELETE YOUR DATA? 

Our main rule is not to keep your data for longer than we need to in order to meet the purposes we included in the section "Why do we process your personal data?" 

For example, if you buy our products online, we will keep your data for the time we need it to place the order and deliver them; then, we will keep that data if we need it to comply with a legal obligation, or for research or statistics purposes, but if we do not need all the data you provided then, we will delete the remaining data. For most of the purposes and legal obligations we have stated a retention period of 7 years. 

In general, we have set out that the following categories of personal data and special categories of data will be kept for the following periods. 

• Contact details of users - As long as it is required by law 

• Contact details of customers/patient - As long as it is required by law 

• Medical records - As long as it is required by law 

CHILDREN UNDER THE AGE OF 18 

Our website is not intended for children. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on this website or on or through any of its features. If we learn we have collected or received personal information from someone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at:  

dataprotectionofficer@nelsons.com.  

YOUR STATE PRIVACY RIGHTS 

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. 

To learn more about California residents' privacy rights, visit our CCPA policy linked in the footer. 

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to: 

• Confirm whether we process their personal information. 

• Access and delete certain personal information. 

• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah). 

• Data portability. 

• Opt-out of personal data processing for: 

• targeted advertising (excluding Iowa); 

• sales; or 

• profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah). 

• Either limit (opt-out of) or require consent to process sensitive personal data. 

The exact scope of these rights may vary by state. To exercise any of these rights please email dataprotectionofficer@nelsons.com with your requesting to exercise your relevant right.